IT Services and Support
KPInterface was founded with the focus of delivering computer and networking services at the highest level. By adopting and implementing best practices around IT service management, we are able to provide our clients with several benefits:
· Reduced costs
· Improved IT services through the use of proven best technologies and best practices
· Improved client satisfaction through a more professional approach to IT
· Improved productivity and efficiency in both systems and employees
· Improved use of skills and experience
Fixed Fee Unlimited Service Plans
1. Outsourcing or supplementing existing IT capability can help organizations provide better control and flexibility of their IT infrastructure, and allow for greater focus on core business strategy and operations.
2. KPInterface’s Fixed Fee IT Service plans can strengthen your organization, enabling your resources to assist with critical business processes rather than be consumed by low-level IT infrastructure management and operations tasks. Benefits of our Fixed Fee Unlimited Service approach such as higher service levels, reduced deployment times, regulatory compliance, and better alignment of IT functions with business goals are a few of the benefits that can help transform your enterprise.
3. Our service offerings are configured to meet typical requirements of small-to-medium businesses. They include outsourcing, staff augmentation and complete hardware and software monitoring and maintenance, backed by certified and skilled staff who can be available to your organization 24-hours-a-day, 365-days-a-year, for proactive management and responsive service of your IT infrastructure.
4. KPInterface helps our clients leverage our support methodology to their advantage. We help supplement your existing work force with highly trained technicians and engineers who possess the skills and knowledge needed to execute specialized IT infrastructure monitoring and management tasks. Our staff resources enable clients to avoid extra costs associated with recruiting, hiring, and training new and/or existing employees develop the required specialized skills.
5. We offer various levels of plans, designed to meet your specific needs and your budget. From simple remote support contracts to comprehensive all-inclusive plans, KPI is more than prepared to show you a new way of supporting Small Business IT.
Analysis and Documentation
KPInterface begins each new relationship by conducting a thorough analysis to help us understand your business. We strive to gain insight as to what your business is about, how it operates, what drives the business, and more. Our Technology Alignment Review can help identify the existence of all network attached assets, many of which are often not documented and do not show up on any asset inventory. The Technology Alignment Review will provide a detailed report and summary of your overall network health as well as a detailed topology of your current network infrastructure. A comprehensive inventory of all network devices, installed software and release levels as well as a list of assets that may need immediate attention from a network security and vulnerability perspective.
While we spend a significant amount of time developing an independent view of your technology footprint we also try to understand how you view technology, what role it plays in the operations of your business, and how you would like it to help you as you grow your business. We assess the existing technology, and with your feedback, offer insightful advice as to how technology can be used to bring more value to your business, and hopefully more revenue to the bottom line.
Project Services
KPI’s business philosophy has always been to put the needs of the customer first. In keeping with this philosophy, KPI has formulated a special Customer Care Methodology dedicated to ensuring that client needs remain forefront. KPInterface delivers outstanding value, on-time solutions, and full budgetary compliance, while employing well-developed tactics designed to help clients reduce the risk in their decision to implement new technology solutions. KPInterface has grown and succeeded by being easy to do business with and by resolving client problems quickly and effectively.
KPInterface prides itself in implementing both complex and straight-forward projects, tailored to your custom needs and budget. Using our Project Management System, we manage the project success from beginning to end, from design to implementation to testing to support to training.
Managed Services (Monitoring, Patch Management Asset Management, Software Deployment, Remote Access)
KPInterface offers continuous health and availability monitoring of many enterprise system components as part of our Fixed Fee Service Plans. We monitor events for the status of devices along with monitoring of programs and processes at the system level or within applications. We also offer monitoring of alerts, which are pre-set utilization thresholds within hardware, network or application components. Monitored events and alerts are logged in our problem management system with customer-specific action procedures. We have the ability to investigate root causes of problems when multiple events and alerts occur simultaneously. Additionally, we offer reporting for in-depth analysis of areas such as system performance and capacity planning.
IT Advisor/Virtual CIO
KPI’s Virtual CIO service allows our clients as business owners/ principles to focus on guiding the company’s direction while we advise on what technology will aid the organization in reaching and achieving those goals.
Many business owners don’t have a trusted technical advisor to help them formulate their growth strategies. KPInterface has the experience and expertise to help you leverage you’re IT investments.
