Client Testimonials
"In today’s economy customer service is the key to survival. I am sure that you receive complaints on occasion. However, I want to send you props for the great job your team is doing for my staff. Specifically, Jim, who is always patient and understanding when we call with an issue. Late yesterday afternoon he arranged to have John stop by our office on the way in to work to diagnose a problem and 23 minutes later we are up and running. Thank you for the great service!"
Suzanne, Staffing Firm
"It is a pleasure doing business with KPI. The customer service is excellent and the technical knowledge and expertise is among the best I have used. I am especially impressed with the work that John has done. In every case he has been helpful, courteous, professional, and knowledgeable in every challenge I have given him. Most recently he helped me eliminate the Blackberry re-director I was using to get the company email to my Blackberry. This not only helped me get more functionality from my hand held device, it freed up a computer that can now be put to a much better use. I appreciate the quality, professionalism and expertise KPI brings to our IT needs. Thank you!"
Steve, Communications Company
"I wanted to bring to your attention that you have a remarkable staff. From Mike and Joe who are always not only pleasant on the phone, but get the job done very fast with efficiency to Robert and Chris who are fantastic as well on site. I wanted to make sure you knew that I have known the guys in your company for some time now (5 years) and they are excellent. I deal a lot with Mike and he is nothing but the best. There is no agenda for this email other than to let you know that you have a great staff who know what they are doing and doing with a smile. Thank you and have a great weekend."
Julie, Insurance Company
"Just wanted to drop off a line of thanks to you and your organization. I had a session with Mike in your office this morning to solve a problem with my internet. As always, and with all of your technicians, he walked me thru getting back on line with extreme patience and skill. Working 125 miles away from the home office it is critical that my computer/internet be operating at its highest capacity. Your organization and people make sure that that happens 100% of the time. I have had the same experiences with John, Chris, Robert and everyone else on your staff. Whenever I get to the home office for meetings I always make sure to let them know that thanks to you guys I am always on line. Again, thanks for the support."
John, Concrete Manufacturing Company
"We have been using KPI since 2007 and have been delighted with the service provided by them. They respond to requests in a timely manner with courtesy and professionalism, either via their remote web support or in person. Furthermore all of the techs with whom I’ve been in contact have really 'known their stuff.' I’ve been proud to refer KPI to everyone who asks about who our IT provider is."
Jill, Religious Organization
"I feel that praise isn’t given often enough or at least it doesn’t make it to the right people. I just want to give you guys a pat on the back for the great work you all are doing. Your techs have been great. Thanks for all the great work!!"
Traci, Manufacturing Company
"Thanks for dispatching Matt to us so quickly yesterday. I wanted to tell you that Matt, as always, is a true pleasure to deal with when he comes to our office. He is professional and efficient – he always does whatever extra is needed to improve a situation and never stops until the task is completed and double checked to everyone’s satisfaction, and I have had nothing but positive feedback from other staff members. I have experienced the same level of satisfaction with your support via scheduling, remote sessions, and telephone assistance. We are very happy with the service we receive from KPInterface."
Donna, Architectural Firm
"I just wanted to let you know how very pleased I am with how the projects turned out. Ian led the projects in a very professional manner. He did everything he needed to make a very smooth transition to the new firewall and the new KVM. Chris was great also. He also is doing a very good job helping me with the monitoring. I’m happy to have Ian and Chris on our team. I love the monitoring and I’m interested to hear more about the backup at our scheduled phone meeting.
I also want to mention that Robert stepped in when requested by Ian to help with a project for Ellyn related to the firewall install. Robert has that wonderful way about him that is so personable. Ellyn really relates to Robert and this was especially needed now since Ellyn recently lost her Mother. I wanted to contribute to the peace in her life not the stress. Robert did that. There is a great balance of talent and personality at KPI. I appreciate it."
Nora, Non-Profit Organization
"I just wanted to drop you a line to let you know how much we appreciate the work that your team does.
Jim is always so helpful when we call for service, going above and beyond to work through our issues. Now, I mention Jim simply because he's usually the first in line. However, when we open tickets online the rest of the service team is also very responsive in working with us. Also, I would like to extend my sincere thanks to Ian. He and Eric were most helpful on our current project. Ian is always available at a moment’s notice and is most professional during some difficult and trying situations.
Thank you to you and your team for always taking care of all of us."
Diana, Infrastructure Company
"Wanted to send you both a thank you from all of us here. The install on Thursday was great and customer service KP team provided, especially Ian, has been fabulous. Ian has been wonderful with our staff answering questions and being very responsive. We are excited about our current project and look forward to our ongoing relationship with KPInterface.
Thank you again."
Lisa, Floral Specialists
