Why Should Your Business Choose KPInterface?
Our Vision
KPInterface strives to be the absolute BEST provider of technology services to small and mid-sized business and organizations in our region. Please note that this does not necessarily mean the largest or even the most profitable, but the best by delivering the highest level of service possible.
Our Philosophy
We understand that technology exists to serve businesses and organizations. We understand that we exist to serve our clients. It’s this simple.
We are totally committed to ensuring that we constantly deliver a high level of professional service to our clients. We understand that this will result in loyal clients, referrals to new clients, and long-term success.
Our Approach
We make the services we provide as simple as possible. We employ the best people we can find, take the time to understand what the client needs, utilize the best technologies and methodologies available, and properly communicate with the client.
We offer almost all of our services on a fixed-fee basis, for the following reasons:
1. We reduce our clients’ financial risk: By conducting our services on a fixed-fee basis, we transfer the inherent risks associated in managing technology away from our clients to us. Therefore, our clients can easily budget their technology service expenditures.
2. We increase our own motivation to get things right: Because we assume all the risk, we are naturally motivated to ensure that our clients’ technology is secure, reliable, and stable. We are motivated to take a proactive approach to technology rather than a reactive approach.
3. We reduce our clients’ wasted time and energy: Since services are offered on a fixed-fee basis, there is no wasted time reviewing hourly invoices, disputing charges, or worrying about how much services might cost.
Our People
Our people are the core of who we are. They are simply different. We do not call our service people “techs.” They are not robots. They are people and they are professional people. They are professional people who serve our clients well. Therefore, we call them “consultants,” as they are expected not only to possess the knowledge to handle technical issues, but to provide a high level of service to the clients.
Since our clients expect so much of us, and we expect so much of our consultants, we approach our people in a slightly different manner than other companies might.
1. Hiring: We hire only those individuals who possess BOTH the professional traits and technology skills required to be a KPInterface employee. This is a very rigorous exercise, in which candidates may have up to four to five interviews before being offered a position.
2. Goal Setting: We ensure that our employees not only understand their job responsibilities, but also set high goals for themselves which will help them to become better professionals and better people, and thereby provide better services to our clients.
3. Training: We offer various types of formal and informal training to ensure that our people possess the knowledge and skills required to execute their responsibilities in the most effective manner possible.
4. Reward: We reward our employees in several ways:
- Competitive salaries
- Generous amount of paid time off
- Excellent medical benefits
- Incentive plans
- Success-sharing bonus plan
- An excellent, fun, family-sensitive work environment
